Delivered series of management development modules focused on “Client Care.” Commissioned by Forum, 2002
CB Hillier Parker/Forum
Designed and delivered series of client relationship planning workshops for senior client relationship managers. 2005.
CB Richard Ellis
Designed and delivered series of client relationship planning workshops for senior Key Account Managers. 2005.
Interim management role for Impact Executives advising on branded customer experience and restructuring around customers of the London Estate’s Investment team. Led “Customer Insight” workstream, involving the project management of 3rd party market research agency. Distilled findings in terms of implications on this international property management organisation. 2005-2006.
Developed and delivered US business culture workshop for UK-based residential sales teams. 2019.
Conducted detailed quantitative consumer research for Europe’s largest retail development, Bluewater shopping centre in Kent (1999).
Conducted desk research in order to advise on the entertainment (British Music Centre)/retail/commercial/ residential mix for their redevelopment of London’s Shell Centre.
Lend Lease Europe
Commissioned by Duffy Coleman Anderson to produce copy for this property developer’s planned factory outlet development at Junction 28 of the M1, subsequently sold to BAA McArthur Glen. 1994.
Prime Richardson Tarmac